Welcome to our company website!
The www.toytoys.gr is the online store of the Greek company under the name "ANTONIANNA AN. TSAOUSOGLOU", based in Nea Ionia, Attica, Heraklion Avenue, no. 259, tak 14231 (Tax number: 146106602 – DOU: Nea Ionias – Registration number: 161942401000), with electronic contact address: toytoys@gmail.com, and telephone service line of the online store: 210 2770088, and through which our company exhibits and makes available its products online (hereinafter the "Company").
Before visiting our online store, please read carefully the following terms and conditions, which apply specifically to the use of the online store www.giocattolotoys.gr to understand how it works, and to be able to serve you as best and as quickly as possible.
Each User who enters and transacts or uses the services of the online store (hereinafter the "Customer" or the "User" respectively), is deemed to consent and unconditionally accept the terms set forth here, without any exception. If any Customer/User does not agree with these Terms of Use or our Company's Privacy Policy, he must not use the Website and the services provided through it.
1. Processing of Personal Data and Agreement to terms of use
We take care to collect only the absolutely necessary personal data, which are appropriate and clear for the intended purpose. This data includes your first and last name or your brand name, your e-mail address, your postal/office address, your landline or mobile phone, and the bank in which you hold a bank account or hold a credit/debit card.
We process your Data in order to fulfill our contractual obligations to you, to process the order of products or services, to provide customer service, to comply with our legal obligations, and to serve the legitimate interests of our Company. If we do not collect your Data when completing your telephone or online order, we will not be able to process your order and comply with our legal obligations. Also, in the last step of registering your details in the online store and before collecting and storing them by our Company, in order to proceed with your order, you are invited to fully agree with these Terms of Use and to state that you are aware of the Privacy Policy Personal Data, otherwise, if you do not agree, the order process is cancelled. We also use your Data to respond to your possible requests or queries regarding your orders, refund requests or complaints. The information you provide us enables us to better manage your requests so that we can respond to you in the best possible way and respond better to any future communication with you.
2. Information & Products Provided
Our Company is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the Company as well as the transactions provided through the online store. Our Company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made due to error/mistake in common experience and is entitled to correct them whenever it becomes aware of their existence.
3. Intellectual & Industrial Property Rights
The content of our online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are intellectual and industrial property of our Company and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual or industrial property of third parties for which we have obtained a license to use for our own exclusive needs and for the operation of the electronic our store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproducing, republishing, uploading, announcing, disseminating or transmitting or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company or any other holder of the relevant rights. The names, images, logos and distinguishing features listed and describing the online store or the products or services of our Company or third parties are the property of the Company or third parties respectively, protected by the relevant legislation. Their use in the online store does not under any circumstances grant a license or right to use them by third parties.
4. Limitation of Liability
Our Company complies with the provisions of the Civil Code for the sale as well as the provisions of Law 2251/1994 for the Protection of Consumers as applicable. Our Company, in the context of its transactions through the online store, does not guarantee the availability of the products listed in the online store, but undertakes to inform you in time of the unavailability, in which case it bears no further responsibility. Our Company is only liable for fraud and gross negligence, in the event of a delay in the delivery of the ordered products and for information or services that it provides through its online store. Furthermore, our Company is not responsible for acts or omissions of third parties and especially for unauthorized interventions by third parties in the products, services and information available through its online store.
5. Customer Liability
By using the online store, you agree and undertake to use the services, information and data of the online store, as provided by law and based on the rules of good faith and commercial ethics. You must not use the online store for:
- sending, posting, e-mailing or otherwise transmitting any content that is illegal for any reason, causes damage and harm to our Company or any third party or violates the confidentiality or privacy of any person's information;
- sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minors, etc.,
- sending, posting, e-mailing or otherwise transmitting any content that you do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements),
- posting, posting, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party;
- send, post, email or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impair the operation of any computer software or hardware;
- the intentional or unintentional violation of applicable laws or regulations;
- harassing third parties in any way, and
- collecting or storing personal data about other users;
The use of the online store for advertising or commercial purposes is also prohibited.
6. Use of the Online Store
By using the online store, you undertake:
- use the website only to submit legitimate inquiries or orders;
- not to place false or fraudulent orders. If we reasonably believe that such an order has been placed we have the right to cancel it and notify the appropriate authorities, and
- to provide the Company correctly and accurately with your e-mail address, postal address and/or other contact information. You also accept that our Company may use this information to contact you should this be deemed necessary. If you do not provide our Company with all the information we require, the Company cannot process your order. By placing an order through our online store, you represent and warrant to us that you are at least 18 years of age and have the legal capacity to enter into binding contracts.
7. Links
The links (hyperlinks) that may exist on the Website referring to other websites are provided solely for your convenience. Our Company does not guarantee the operation of the links, nor does it analyze or control the information contained in said links and websites and is not responsible for their content. Consequently, the use and access to the linked websites is at your own risk and in any case the Company bears no responsibility for the information provided and the operation of the links and the corresponding websites. Also, our Company bears no responsibility for the terms of use and the security and privacy policy of the above websites or for the way in which they manage their visitors and users. Therefore, you must comply with the terms of use of the websites in question and contact their administrators for anything arising from the relevant visit or use of them.
8. Confirmation of receipt of electronic order – Preparation of Sale
The order is considered received by our Company from the moment you receive a relevant update of your order status marked "Order Receipt Confirmation". Order status updates are displayed on your screen and sent by e-mail to the email address you have already registered. The status of your order is constantly updated as and when changes occur during order management. You must check the "Order Receipt Confirmation" and notify the Company immediately (no later than 2 hours from the time of receiving an electronic notification marked "Order Receipt") by e-mail of any error, otherwise the details listed in "Order Receipt Confirmation" shall apply to the Sales Agreement.
During the processing of each order, stock availability of the ordered products is confirmed. In the event that the availability or delivery time differs from that stated on the product page, you will receive a relevant update. In particular, our Company and once it establishes the availability of the product and the absence of any errors in the online store regarding the pricing or price of the products, their characteristics, etc. with an electronic message (e-mail), will confirm the acceptance of the order. The content of the order, the total price, and the estimated delivery time of the order will be explicitly confirmed in the above email. All orders are subject to acceptance by the Company and said acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped (“Shipping Confirmation”). The contract for the purchase of a product between our Company (hereinafter "the Contract") and the customer is considered concluded only if the Company sends the Shipment Confirmation. The Contract applies only to the products whose shipment has been confirmed in the Shipment Confirmation.
You also have the possibility to be informed about the progress of the order, either by phone (telephone from landline or mobile at 210 2770088, or by sending an electronic message (e-mail) to the electronic address: toytoys@gmail.com.
In the context of good faith and business ethics, our Company is not obliged to accept an order and conclude a sale of products that, due to a typographical or computer error, appear in the online store with an incorrect price, i.e. lower or higher than the price in question period of time. In the event that such an error in the price is found in an order for only part of the products ordered, then the order is valid and executed normally for the remaining products and is considered incomplete for the products in which the error was found, except in the case that the items in the order are relevant, are to be used as a single whole and operate as a unit with each other and state that partial fulfillment of the order does not serve your needs or interests, in which case the Company must cancel the entire order.
In case of incorrect shipment of unordered products or services, their unconditional receipt or failure to notify us and return the products cannot be considered as consent, acceptance or declaration of intent to purchase them. In the event that a return is requested on our part and you delay returning these products for a period longer than seven (7) calendar days, then your refusal constitutes a declaration of intention to purchase the items and the order is considered to have been confirmed and you must pay their value .
9. Availability of Products
All product orders are subject to availability. In the event of supply difficulties or out-of-stock products, we reserve the right to inform you of similar products of equal or greater quality and value that you may order. In the event that you do not wish to order such similar products, we will refund the amount you may have paid in full.
10. Order Rejection
Our Company reserves the right to withdraw from this online store any product at any time and/or to remove or edit any material or content on this Website, at no cost to it. Although we make every effort to process all orders placed with our Company, exceptional circumstances may arise where we may need to refuse to process an order after the Order Confirmation has already been sent. Our Company reserves the aforementioned right which it may do at any time at its absolute discretion and without compensation for it. Our Company bears no responsibility towards you or any third party for the withdrawal of any products from the online store, as well as for the removal or processing of any material or contents of the website or for the refusal to process or accept an order after it has the Order Confirmation is sent.
11. Delivery of Products
Subject to the provisions of clause 9 above regarding product availability and subject to exceptional circumstances, we will make every effort to complete your order for the product(s) listed on the Dispatch Confirmation by the delivery date specified in the Dispatch Confirmation or, if no delivery date is specified, within the estimated time period shown after the payment method has been selected, and in any event no later than 30 days from the date of the Order Receipt Confirmation. However, delays may occur depending on the delivery area or in unforeseen circumstances.
If our Company fails to meet the delivery date due to its own fault and within five (5) days of its expiry, we will inform you accordingly and give you the option to either continue the purchase with a new delivery date that we will set, or cancel your order with a full refund.
For the purposes of these Terms, delivery is deemed to have taken place or the order is deemed to have been delivered upon delivery of the products to the carrier. Our Company ships products throughout Greece using a courier service where shipping costs are borne by the customer, or by receiving the products from the Company's store. Our Company cooperates with the company F.I.S. COURIER for the transport of the products. The products are prepared and delivered for shipment up to three working days from the confirmation of the order to the courier company and the Company's store. Deliveries within the Company's store are made throughout the day from Monday to Saturday during store opening hours, i.e. Monday-Wednesday-Saturday from 10:00 a.m. to 3:00 p.m., Tuesday-Thursday-Friday from 10 a.m. :00 to 14:00 and from 17:30 to 21:00. Courier deliveries are made throughout the day, Monday to Friday from 08:00 to 20:00.
12. Failure to Deliver
If, after the expiry of 15 days from the time the order is available for delivery, the said order has not yet been delivered for reasons not attributable to the Company, we will consider that you wish to cancel the Contract and the Contract will be deemed to have expired . As a result of the termination of the Contract and in the event of non-performance on your part as well, we will refund any payment we have received from you, including delivery costs as soon as possible and in any event within 14 days of the date on which the Contract has expired. In case of your own fault, then our Company, after canceling the order (and collecting any transport costs), may either (a) credit you with any payment against a new order, or (b) refund the amount of your payment, in particular if sixty (60) days have passed since the order was canceled and no new order has been placed.
13. Transfer of Risk and Ownership of Products
Responsibility for the products is transferred to the customer from the moment of delivery to the carrier, otherwise, in the event that delivery is not made by the carrier, with delivery to the customer which is presumed in particular if the latter or a third party designated by him, other than carrier, has acquired physical possession or control of the products. Ownership of the products passes into his hands upon delivery of the products.
14. Price and Payment
The price of each product is the one set at any time in our Company's online store and may change at any time without prior notice. In the context of good faith and for your own protection, please, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, contact the Customer Service Department: (+30) 2102770088, E-mail: toytoys@gmail.com. Our Company always takes care to ensure that all prices are accurate, however errors may occur. If an error is found in the price of any product you have ordered, you will be informed by our Company as soon as possible and you will be given the opportunity to confirm the order at the corrected correct price or to cancel it. If it is impossible for the Company to contact you, the order will be deemed to have been canceled and any amount already paid will be refunded in full. The Company shall not be obliged to supply any product at the incorrect lower price (even if the Dispatch Confirmation has been sent), in the event that the error in the price is obvious and undisputed and can reasonably be recognized by the customer as an incorrect price. The prices in the online store also include the VAT of the piece, but not the shipping costs, which are calculated and added to the total price when the order is confirmed. Prices may change at any time, however, subject to what is specifically stated above, any changes will not affect orders for which an Order Confirmation has already been sent.
Once you have selected all the products you wish to buy, they are added to your shopping cart and the next step is to proceed with your order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change the details of your order. Payment can be made in one of the following ways: a) via credit and debit cards, b) via Paypal or c) by bank deposit/transfer to partner banks. The moment you press the "Authorize Payment" button you confirm that your debit/credit card belongs to you. The aforementioned cards are subject to validity checks and approval by the card issuer. If the card issuer does not approve the payment, the Company is not responsible for any delay or non-delivery and concluding a Contract with you becomes impossible.
15. Security of Transactions
Our Company uses the secure environment of Eurobank so that you can safely and securely make your electronic payments by credit, debit or prepaid card. The bank, in order to offer electronic transactions through a secure environment, has ensured the maximum possible security that exists today on the Internet (128bit encryption). Thus, in each executed transaction, the messages exchanged with the bank's Web Server are encrypted. Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. In addition, the bank uses additional security systems (firewalls), which control and record your access to its systems. Finally, all card transactions are protected by the appropriate digital certificate.
16. Returns Policy
16.1. Legal Right of Withdrawal
In the event that you wish to return the product you have purchased from our online store, you can send it to the Company in its original condition and packaging within 14 calendar days of its delivery, for the exercise of the right of withdrawal to be considered timely. The declaration of withdrawal can be sent in the following ways: 1) By electronic message (e-mail) to the address toytoys@gmail.com, or 2) by calling 210 2770088.
As soon as we receive the withdrawal statement, we will contact you by phone or by email, according to the information filled in the withdrawal statement.
Products are returned within 14 calendar days of delivery, at the customer's expense. The products must be returned intact, in their packaging, without having been opened or assembled – since the products will be made available again by our Company for sale. If the returned products do not meet the above conditions, they will be returned to the customer at a consignee charge. Products to be returned must be accompanied by the corresponding purchase document. Provided the aforementioned conditions are met, a refund will be made to the customer within 14 working days from the time the Company was informed of his withdrawal. Since the payment of the order was made by credit card, we will proceed with all the prescribed actions in order to inform the bank in order to return the amount of money to the customer. In these cases, the time for crediting the amount is purely the responsibility of the competent bank and the Company is exempted from any responsibility for any delays.
16.2. Returns of Defective Products
Any return and exchange of any defective products must be made within 15 days from the date of purchase, with the proof of purchase accompanying the product. The product can only be replaced if its packaging is presented (so that the product can be returned to the supplying company) and only if the defect does not result from misuse by the consumer or violation of the product's instructions for use. Transport costs are borne exclusively by the Company. In all cases the replacement or return is only made if you have contacted our online store on the same day or the next day at the email address toytoys@gmail.com or by phone at 2102770088.
17. Cancellation of Order
Cancellation of the order in the online store can be done in the following cases: a) before completing your order, during the online process you can go back and delete the quantities of the products from your shopping cart by pressing the button "Subtraction". Even if you have completed your online order but the product has not yet been shipped, you can cancel it by e-mail at toyotatoys@gmail.com or by phone at 2102770088. In the bank deposit payment option, the order is canceled if the payment not carried out within 2 working days.
18. Order Delay
Any delay in your order may be due to one of the following reasons:
Bank Deposit: For the best service to the customer and the fastest shipping of his order, the order code and the name given when the order was created must be written in the depository. In order to start the process of sending the products after a bank deposit, the amount deposited must appear in the Company's account and the details must be identified. This specific process requires the contribution of the respective bank and for this reason the process of sending the products may be delayed.
The supplier was late in sending the product: In order to offer variety and competitive prices to our customers, we order our products from a large list of suppliers, Greek and foreign. However, in some cases, an order is usually delayed at customs or in transit. In such cases we inform the customer, contact him and ask him if he wishes us to deliver his order without the specific product or by replacing it with another one that we will recommend. We will ship this item as soon as we receive it.
The product ordered by the customer has already been discontinued and is not available: In the products available through the Company's online store, it is often observed that a supplier announces without notice the removal of certain products. And in this case we will contact the customer in order to propose alternative solutions.
When extreme weather or strikes occur and generally in cases of force majeure that affect smooth transportation and delivery.
In any case where it is not possible to contact the customer (by phone or e-mail) to deal with any problems regarding his order or payment. For example, when the customer details on file are not correctly updated.
19. Safe products
The products made available by our Company comply with the applicable Greek and EU legislation for the use for which they are intended and the conditions of such use.
20. General conditions
Our Company reserves the right to freely modify or revise the terms and conditions of use and transactions of the online store, whenever it deems necessary, and we undertake the obligation to inform the Customers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.
21. Applicable Law
These terms of use, the use of the online store as well as transactions through it, are governed by Greek Law. In the event that any of these terms and conditions is deemed invalid or voidable, such invalidity or voidability shall not affect the validity of the other terms. The Courts of Athens are exclusively responsible for the resolution of any dispute arising from the use of the online store and in particular from the Agreements or regarding the interpretation or application of these Terms of Use or arising from them.
22. Consumer's right to complain through the electronic dispute resolution (EDR) platform.
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he made from our Website, he can initiate the ADR process through the platform for electronic dispute resolution (ADR platform) available at:
December 2021
